The rights of cancellation set out below apply to the agreement between ourselves and the customer, and assume any goods received by you are un-opened..
You may cancel by giving us notice in any of the following ways:
by a notice in writing send to our address (given above);
by facsimile to our business facsimile number (given above);
by electronic mail to our electronic mail address (given above);
by telephone (given above).
The notice you provide will operate to cancel the agreement based on the following requirements;
you must return the goods to us at the address given above ;
the goods must be returned to us complete , unopened, and in perfect (resalable) condition;
you are responsible for the cost of returning the goods to us at the address given above ;
you are responsible to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ;
you are responsible to take reasonable care to see that they are received by us and not damaged or lost in transit ;
we will reimburse any sum paid by you or on your behalf under or in relation to the agreement including the costs of carriage and any insurance which you directed us to incur.
we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods.
cancellation of any order processed through our automated website (considering goods are not yet despatched), will be refunded less 3% to cover credit card processing fees on the initial sale. Any refund approved by management will be sale value less this amount. An invoice will be created detailing sale, refund and charge.
Our right of cancellation
If for reasons beyond our reasonable control, including, but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We will promptly repay to you any sums paid by you in relation the agreement. We will not be liable for any other loss or damage whatever arising from such cancellation.
We actively check all orders placed through RBAuk.com. Orders received using hotmail, yahoo, msn or other free email account in conjunction with a mobile telephone number will be investigated to ascertain validity. If we are unable to contact the customer by email or telephone, we will cancel the order and delete the account concerned. We actively use pre-auth system and in this situation, no money will be claimed from the shoppers credit/debit card. Only upon our acceptance of a valid order will debit the card. This is part of our active fraud protection policy which guarantees we continue to offer the best service to our legitimate shoppers.
Statutory Rights
The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below, do not affect your statutory rights.
Limitations upon our liability to you
Our liability to you for any breach of contract or negligence (save and except our liability for negligence for death or personal injury) shall be limited to the price of the goods together with any expenses incurred by you in notifying us and returning the goods to us.
We shall not be liable for any consequential loss including without limitation any loss caused by interruption of your business, loss of electronic information or physical damage to property and whether directly or indirectly caused by any breach of contract or by negligence by us or by any servant or agent of ours. |
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